Pandapé ATS messaging system allows you to send mass messages from various channelsThe form can be read and responded to by the candidates. With the MessagesWith our new application, you will be able to track your shipments in detail, which will provide you with greater efficiency in the management of your candidates.
This article addresses the following topics:
- How to send mass messages?
- Considerations for each communication channel
- How to access the message log
- How the candidate sees it
- Frequently Asked Questions
How to send mass messages?
To send mass messages to candidatesfollow these simple steps:
1️⃣ Access the offer (or your own applicant base) and select the candidates you wish to contact by clicking on the box next to their profile picture.
2️⃣ In the list of Shareschoose from the following Send message. to start the mass mailing process.
3️⃣ In the pop-up window, choose a Staff data o compose your message. If you don't have preset templates, create a new one by composing the message and marking Save as template. Read the article on Create and customize message templates for more information.
4️⃣ Once you have composed the message, choose the communication channel: E-mail address, SMS o WhatsApp.
5️⃣ Finally, click on Send to.
Considerations for each communication channel
E-mail address: When sending an e-mail, be sure to add an message titleas this is a mandatory field. You can also use custom variables e include links
in your messages. This channel is ideal forcomplete messages y detailed.
SMS: When sending a text message, the default sender will be the name of the company and the sending of the message can be confirmed by clicking on the icon which will appear next to the date/time of the message. This channel is ideal for a rapid communication y efficient.
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WhatsApp: Messages from WhatsApp are sent to the candidate as regular messages. In addition, the sending of the message can be confirmed by an icon with the logo of which will appear next to the date/time of the message. This channel is ideal for a closer communication y personalized.
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How to access the message log
1. Messages section:
To review the log of messages sent, you can access the section of Messages. To do so, follow the steps below:
1️⃣ Enter the candidate's file.
2️⃣ Select the tab Messages.
The date y exact time in which the message was sent is displayed in each message, and when the candidate responds, this information will also be displayed in their corresponding messages.
2. Timeline:
In the History o Timeline you can see the sent messages and when you click on View Message will take you directly to the specific message sent.
How the candidate sees it
The candidate's experience is very practical and convenient. If you have chosen to send only e-mail you will receive the following e-mail:
Once the candidate clicks on View Messagewill be taken directly to the mailbox o message page related to the vacancy in question, allowing you to respond comfortably:
Once the candidate responds to your message, you will receive a real-time notification in your message inbox and you will be able to access the message to read your reply.
Frequently Asked Questions
I cannot choose the SMS or WhatsApp option, the button is disabled.
When the button appears disabled it may be due to:
It may be an error in the phone number, make sure that the field has the following selected cell type and that the prefix and the number is correct.
Lack of credits; check the number of credits available in your account.
You do not have this functionality. The sending of SMS or WhatsApp is only available for some memberships, if you want to use any of these features, please contact the team of Customer Success. to request more information.
I do not see the Messages tab
The tab Messages appears on all the candidates you have contacted. If you have not sent any message to the candidate, the tab will not appear.
Pandapé Tips
Add a photo to your recruiter account so that your candidates have a better experience.
To have a good employer brand image Make sure you have a Job Page or Microsite updated and complete so that candidates can clearly see the company's values, mission and vision.
Use SMS messages for the active search for candidates. It is one of the most effective means of communication. 98 % of SMS are usually opened.
If you have any questions, please contact your Customer Success and they will help you get the most out of Pandapé ATS.Pandapé ATS..
Thank you!
The Pandapé ATS Support team