Pandapé ATS has multiple communication channels to improve the relationship with your candidates. Connect with them in a way that immediate y effective with SMS Did you know that SMS has a 98% opening rate? Of all of them, 90% of SMS messages are opened within 3 minutes of receipt. Send SMS to your applicants, check the history of messages sent and build your candidates' loyalty with a good communication strategy.
This article addresses the following topics:
How to send an SMS from Pandapé ATS
SMS sending in Pandapé ATS can be done in the following ways individual o massive. Below, we explain how to send an individual mailing. However, if you want to learn how to send mass mailings, we recommend that you consult the article: Multichannel mass messaging.
For send individual messages to candidates, follow these steps:
1️⃣Access the candidate's file you wish to contact.
2️⃣ Select the button Send Message.
3️⃣ In the pop-up window, choose a predefined template o compose your message. If you do not have preset templates, create a new one by composing the message and marking Save as template. Read the article on Create and customize message templates for more information.
4️⃣ Once you have composed the message, choose "SMS"as a communication channel.
5️⃣ Finally, click on Send to.
When sending a text message, the default sender will be the name of the company and the sending of the message can be confirmed by clicking on the icon which will appear next to the date/time of the message. This channel is ideal for a rapid communication y efficient.
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How to access the log of sent SMS
Messages section:
To review the log of messages sent, you can access the section of Messages. To do so, follow the steps below:
1️⃣ Enter the candidate's file.
2️⃣ Select the tab Messages.
The date y exact time in which the message was sent is displayed in each message, and when the candidate responds, this information will also be displayed in their corresponding messages.
2. Timeline:
In the History o Timeline you can see the sent messages and when you click on View Message will take you directly to the specific message sent.
Frequently Asked Questions
How to check if the message has been sent to the candidate?
To check if the message has been correctly sent to the candidate, you can check the Messages or the Timeline. If the message is a SMSIf you see the " " icon, you will be able to confirm your shipment."next to the date/time of the message.
Can I add links in the message?
Yes, you can add links in your messages. In the message composing window, you will find the icon "Include link" that will allow you to add web addresses in a simple way.
I cannot choose the SMS option, the button is disabled.
When the button appears disabled it may be due to:
Lack of credits; check the number of credits available in your account.
You do not have this functionality. SMS sending is only available for some memberships, if you want to send SMS, please contact the team of Customer Success. to request more information.
Pandapé Tips
SMS is highly recommended for the active search for candidates. It is one of the most effective means of communication. 98 % of SMS are usually opened.
If you have any questions, please contact your Customer Success and they will help you get the most out of Pandapé ATS.Pandapé.
Thank you!
The Pandapé Support team.